TRU PACE

Caring For Our Community Since 1976.

Call An Enrollment Specialist at (303) 926-4745 OR Email
(844) 350-PACE (7223) | TTY (800) 659-2656

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Grievances & Appeals

How to Express a Concern or Dissatisfaction with Care or Service

As a participant of the TRU PACE program, it is your right to voice your concerns or to file a complaint at any time without fear of reprisal from our staff.

Below you will see a link for Grievances and one for Appeals that will explain the processes for each.

GRIEVANCES

A grievance is any complaint, written or oral, that expresses dissatisfaction with how we deliver services or the quality of care that we provide. Please click here for information on how to file a “Grievance”.

APPEALS

When the TRU PACE program decides not to cover or pay for a service you want, you may take action to request a change to our decision. The action you take, whether verbal or in writing, is called an “appeal”. Please click here for information on how to file an appeal.

Please contact us at PACECompliance@TruCare.org, use the form below, or call us at 303.665.0115 to file a grievance or appeal.

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Contact An Enrollment Specialist

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About TRU PACE

TRU PACE (Program of All-inclusive Care for the Elderly) coordinates and provides all needed preventive, primary, acute, and long-term care services so that older individuals can continue living safely in their community.

TRU PACE is an innovative model that enables individuals who are 55 years old or older and certified by the state to need nursing-home-level care to live as independently as possible. TRU PACE will help participants and their family members navigate the complicated issues associated with aging.

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TRU PACE
2593 Park Lane
Lafayette, CO 80026
Hours 8am-5pm

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Contact Us
Enrollment: 303-926-4745
Front Desk: (303) 665-0115
(844) 350-PACE
TTY: (800) 659-2656
paceenrollment@TRUCare.org

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TRU PACE is a program of TRU Community Care.

TRU Community Care, 2594 Trailridge Drive East, Lafayette, CO 80026

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