TRU PACE

Caring For Our Community Since 1976.

Call (303) 665-0115 or Email Us
(844) 350-PACE (7223) | TTY (800) 659-2656

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Grievances & Appeals

How to Express a Concern or Dissatisfaction with Care or Service

As a participant of the TRU PACE program, it is your right to voice your concerns or to file a complaint at any time without fear of reprisal from our staff.

Below you will see a link for Grievances and one for Appeals that will explain the processes for each.

GRIEVANCES

A grievance is any complaint, written or oral, that expresses dissatisfaction with how we deliver services or the quality of care that we provide. Please click here for information on how to file a “Grievance”.

APPEALS

When the TRU PACE program decides not to cover or pay for a service you want, you may take action to request a change to our decision. The action you take, whether verbal or in writing, is called an “appeal”. Please click here for information on how to file an appeal.

Please contact us at PACEQACompliance@trucare.org, use the form below, or call us at 303.665.0115 to file a grievance or appeal.

Last updated on February 22nd, 2024 at 12:30 pm

Am I eligible?

Complete the free PACE evaluation form below or call us at (303) 665-0115.

Find Out Now

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Your generosity helps us care for those in our community who need it most.

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About TRU PACE

TRU PACE (Program of All-Inclusive Care for the Elderly) is a managed health care plan exclusively for older adults. TRU PACE participants receive primary medical care, medication management, physical therapy, specialty services, in-home care, social work assistance, and transportation to and from the TRU PACE day center. With TRU PACE, you can remain living in the comfort of your home and get the medical care you need in a safe environment.

Learn More

Contact Us
2593 Park Lane
Lafayette, CO 80026
TRU PACE Main Line: (303) 665-0115
(844) 350-PACE
TTY: (800) 659-2656

Enrollment
Enrollment: 303-665-0115
paceenrollment@TRUCare.org

Claims and Billing
Telephone: 303-665-0115
pacebilling@TRUCare.org

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TRU PACE is a program of TRU Community Care.

TRU Community Care, 2594 Trailridge Drive East, Lafayette, CO 80026

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H7262_TRUPACE_WEBSITE_CMSAPPROVED_2.13.17 | Last updated on April 8, 2024